Complaints Procedure

If you have a complaint about the care you have received, I encourage you to discuss it with me first. If we cannot resolve the issue together, you have the option to file a complaint with the

Centraal Bureau Klachtenmanagement in de Zorg (CBKZ).

​

The complaints officer can mediate your complaint in an accessible and informal manner. They are impartial, provide independent advice, and can offer more information about the complaints procedure and possible next steps.

 

You can submit your complaint via email at klachten@cbkz.nl, by registered mail to:

CBKZ

Antwoordnummer 570,

4200 WB, Gorinchem

​

or digitally using the complaints form.

​

​

Complaints and disputes regulations NIP (in Dutch)

​

​